How to contact support
Robinhood has also come under fire for gamifying investing, or making it too easy (and fun) for inexperienced traders to lose large amounts of money. To that end, it recently removed a confetti animation that celebrated when users achieved certain milestones. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market. “We are on a mission to make investing accessible to everyone. Expanding access means making sure we’re there for you when you need us,” it said in the blog post. Money is not a client of any investment adviser featured on this page.
By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line.
If you have a question not related to your orders, choose the topic from the list at the bottom of the page. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us.
Robinhood Crypto or Robinhood Money concerns
(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. Securities trading offered through Robinhood Financial LLC, Member SIPC, a registered broker-dealer, and a subsidiary of Robinhood Markets, Inc.
Can I see my past support chats?
Despite its reputation for being extremely online, Robinhood’s new customer service system is pretty old school. They’ll receive a notification when their chance to speak to a representative is coming up, along with the number the trained agent will be calling from. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions.
Our Investments in Customer Support
When Robinhood launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh and unique perspectives xcritical official site on topical financial news.
- Now, customers can request to speak by phone with a registered financial representative at Robinhood for help with an open options position or recent expiration.
- “We’re working on a solution for logged-out customers to get phone support in the coming months,” Brown confirmed.
- By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience.
- The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions.
The request-only process may eliminate the hold music — but not the wait. Robinhood claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see scammed by xcritical for a financial product (looking at you, credit card companies). Robinhood’s first product was commission-free trades of stocks and exchange-traded funds. Over the coming months, we’ll expand across a number of additional situations, including trading and transfer issues. That’s why we designed our chat support to be straightforward and at your fingertips whenever you need.
Alvan Chow, a 27-year-old who trades stocks and derivatives on Robinhood – including Reddit-favored GameStop (GME) – said the new phone support feature is a move in the right direction. 24/7 access to chat or phone support can be reduced or unavailable during periods of high demand, market volatility, systems upgrades, or maintenance. A Robinhood spokesperson also said Robinhood is on pace to more than double its support staff from 2020. According to a blog post in June, Robinhood has 2,700 employees working in customer service. We know having to connect with someone on the phone to get support you need is not always the most convenient option.
That makes us the first major crypto platform to roll out 24/7 phone support. Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies.
The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. One thing to note is that you can only request a call while logged into an active Robinhood account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. If you’re asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. If you’re on a Galaxy Fold, consider unfolding your xcritical rezension phone or viewing it in full screen to best optimize your experience.
We’re also hard at work to reduce the time it takes to respond to customers. Our support team is available daily to help our customers and operate around the clock for the majority of case types. This year, we’ve seen a significant increase in interest in and activity on our platform.
We plan to more than double the number of full-time registered reps at Robinhood throughout 2021, and will expand to new geographies to support this hiring goal. We’ll continue to use automation and machine learning to help us offer you more timely and customized support. We’ve always sought to make Robinhood a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood.
So long as Robinhood keeps up the quality, this could signal a whole new level in customer satisfaction for the company. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. In 2020, we more than tripled the size of our full-time customer support team, and hired hundreds of new registered financial representatives to help customers with their account issues. We opened new offices in Tempe, AZ, Southlake, TX, and Denver, CO to create additional centers of excellence for customer support, and continued to grow our customer support team in Lake Mary, FL. A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase.
The information provided on this page is for educational purposes only and is not intended as investment advice. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits. She has been sharing personal finance advice with readers since 2016. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes.